Privacy Policy

Introduction

Welcome to ARKA AI. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and use our services, and tell you about your privacy rights and how the law protects you.

Information We Collect

We collect and process the following types of information:

Personal Information

• Name and email address when you create an account
• Payment information processed securely through Stripe
• Profile information you choose to provide
• Communication preferences

Usage Data

• API usage and token consumption
• Feature usage and interaction patterns
• Conversation history and AI-generated content
• Integration connections and settings

Technical Data

• IP address, browser type, and device information
• Time zone and location data
• Cookies and similar tracking technologies
• Log data and error reports

How We Use Your Information

We use your personal data for the following purposes:

• Service Delivery: To provide and maintain our AI services, process your requests, and manage your account
• Billing: To process payments, manage subscriptions, and calculate usage-based charges
• Communication: To send service updates, security alerts, and respond to your inquiries
• Improvement: To analyze usage patterns, improve our services, and develop new features
• Security: To detect and prevent fraud, abuse, and security incidents
• Legal Compliance: To comply with legal obligations and enforce our terms

Data Sharing and Third Parties

We share your data with the following third parties:

AI Service Providers

We use Anthropic (Claude), OpenAI (GPT models), and other AI providers to process your requests. Your prompts and conversations are sent to these providers to generate responses. Each provider has their own privacy policy and data retention practices.

Payment Processors

We use Stripe for payment processing. We do not store your full credit card information on our servers.

Authentication Services

We use Clerk for user authentication and account management.

Third-Party Integrations

When you connect third-party services (Slack, GitHub, Google, etc.), we access only the data necessary to provide the requested functionality, as authorized by you.

Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations:

• Account data is retained while your account is active
• Conversation history is retained according to your settings
• Billing records are kept for 7 years for tax purposes
• Usage logs are retained for 90 days for security and debugging

Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate data
• Deletion: Request deletion of your account and data
• Export: Download your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Object: Object to certain types of data processing

To exercise these rights, please contact us at privacy@arkaai.com or through your account settings.

Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Employee training on data protection
• Incident response procedures

International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable laws.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by email or through a prominent notice on our website.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us: